Business Phone Systems
Start saving money on telephone costs
Complete Unified Communications
Our Business Phone Solutions offer complete Unified Communications right out of the box. Suitable for any business size or industry, we can accommodate your telephone needs. We understand the modern necessities of a business phone system; mobility, upkeep, cost, and call center. Our business phone system can be hosted in the cloud or on-premise at your local office.
Installation, management and maintenance of our PBX is very user friendly. In most cases, we’re able to train someone on site to handle all regular phone system tasks. Gone are the days when you needed to understand advanced telephone switching to manage your company phone system.
Brown IT Solutions is Mid-Michigan’s only preferred 3CX partner.
Reduce Your Phone Bill & Telco Spending
In addition to the many features built to boost productivity, enhance customer service and increase efficiency, our Business Phone System will also cut your telco costs in half with IP communications and SIP trunking.
There are numerous cost savings to using SIP trunking over traditional phone lines. SIP Trunking eliminates the need for traditional POTS lines or PRI/T1 trunks, which can save up to 70 percent on your company’s monthly phone bill.
Traditional phone systems or black box appliances are difficult to grow. Adding more extensions will cost you more licence fees. Cloud Phone Providers will lock you into expensive per minute pricing too. Our Phone System is designed to be cost effective across the board. It can be self hosted in your own cloud provider or virtualized on your own hardware.
Features
Our phone systems come packed full of useful business features
Little to no upfront equipment cost
With traditional PBX systems purchasing your handsets is only the beginning. You need to invest in costly PBX hardware to balance and route your available telephone lines to each handset, and any additional features like conferencing require yet more investment in additional hardware that needs to be installed into your main PBX equipment.
The beauty of VoIP is that none of this investment in hardware is required, at all. There’s no catch, this is just one of many wonderful benefits that come with technological advancement. Instead all of the heavy lifting being done by traditional on-premise PBX hardware, it is now handled on the “exchange” end of your service, by whichever provider looks after your service.
Auto-Attendant & Voicemail
Building on the expected features of automated menu and extension / voicemail handling, you will have the option to add dial by voice command and smarter extension handling including fallback to alternate destinations. Have a client calling for a specific employee but they are out of office? The system will try their cell phone, and if there’s still no pickup will fall back to their voicemail.
Multiple Location Ringing
If your organization has multiple locations you likely have departments that overlap or collaborate. Enhance their reach-ability and productivity with extensions that can dial and connect multiple locations at once.
Never Miss a Call
Because VoIP telephony does not rely on traditional copper lines service can be achieved in remote rural locations via 3G/LTE cellular service or even the use of radio relays to connect you to a serviceable broadband location.
Soft Phones available for desktops, iOS, and Android.
Call Recording and Monitoring
Enhance security with the ability to monitor or record a call on any other handset and get real time training/coaching opportunities by being able to listen in and privately communicate with an employee while they are on the line with a caller.
Line Sharing = Trunks vs DIDs
With the flexibility allowed by using Internet Protocol, you can have a virtually unlimited number of dedicated lines on a 1:1 ratio with the number of handsets you have installed. You choose how many handsets you need, and the lines are automatically assigned. Everything is setup to scale seamlessly with your business needs so you can add additional lines & handsets as your organization grows.
You can even setup remote employees to dial -through- your office when in the field, so your clients always see an incoming call from your recognizable office number and not an obscure private number!
More about Business Phone Systems
Directly from our Blog
On-Premise vs. Cloud Phone Systems
Let's jump right into it - what is the difference between "on-premise" and "cloud" based phone systems? An on-premise phone system (PBX) means there is going to…
Tips for evaluating a new Phone System
One of the biggest trends to emerge in our industry over the past few years is hosted or cloud phone systems. We'll explain the major differences between a traditional…