Deciding on an IT Managed Service Provider

Brian - March 29, 2019 - 0 comments

Choosing the right Managed Service Provider (MSP) for your business isn’t as easy as you would expect.

Not all MSPs are built the same. Not all IT partners are equal. Some offer low-cost solutions with little scope. Some are top-notch that will go above and beyond your expectations. Some providers like to keep a middle ground with a combination of the two.

When you’re making your selection, you have to identify your business and what kind of IT solutions you really need.

Here are 5 tips to keep in mind when choosing an IT Managed Service Provider

Understanding your Industry – A knowledgeable MSP will make recommendations for improvements beyond the obvious. They should also provide insight for improved workflow, training, and systems. The right MSP for your business will be the MSP with the most knowledge of your industry.

Maintain and Grow – An MSP that has enough qualified staff to not only maintain your current environment but, will also stay forward thinking for growth.

Reasonable Payment Methods – Fee structures vary from provider to provider. The three most common are: pay as you need, pay per device, and pay per user. Your MSP of choice should be able to walk you through a simple cost analysis of each option.

Communication Channels – Communication is key. As a Managed Services client, you are entitled to know as much or as little as you’d like with your systems. You’ll want access to a tech when you need it. You’ll want constant updates from your provider of choice.

Trust – The most important deciding factor when companies choose an MSP. It should be viewed as entering into a partnership or as if you were hiring an internal person. Will your MSP have your back when your systems crash in the middle of the night?


No matter what MSP you chose, the goal of managed services is to stay ahead of issues. Getting ahead means that you’ll start to see fewer issues – the MSP will be working hard in the background to make sure the issues are slim. Reduced issues means you’ll get to have more time to devote to your real business concerns.

Hopefully you’re now equipped with the right tips to guide you through your MSP selection process. Brown IT’s Managed Service Team checks off all of the key factors above. Contact us to chat about how we can improve your systems with our MSP offering.

Want to learn more about our Managed Services?

Give us a call when you're ready to chat!